Your IP has been blocked. Please perform the action below to regain access.
75.126.130.58-
Customer Reviews
Average Rating:

Rating: 
-
Just what we wanted
Great steam cleaner, a great thing to have with a toddler and a dog in the same house! Works great, gets the dirt out! Easy to use. Just wish it were a little less awkward to clean out when you're through...
Rating: 
-
Great when it works but...
This product quit working 20 minutes out of the box--that's when I found out how little product support there is for it. I called the toll free number--I knew more about the product (had read the manual before plugging the machine in) than the guy on the other end of the line. He told me to take it to an authorized Hoover dealer. Good thing I called that dealer first--he told me the warranty on this product is only good for manufacturer's defects. In his experience, most problems were due to clogged hoses and it would probably cost me to bring it to him. His advice was emphatic: return it. Amazon was great about taking it back and sending a replacement.
The replacement--so far--has worked great. It does a nice job of cleaning the rugs and leaving them just a bit damp. (Suction on the first machine cut out and left parts of my rug still damp 3 days later. With the replacement machine it just took a few hours to dry.) The machine is pretty easy to fill, use and clean. I like it--just hope it keeps going.
The problem with the first machine was no suction--I read lots of reviews on line and saw that this was a problem others had encountered. No matter how many times I took it apart and put it back together, I just couldn't fix it. If you buy this product, be sure to buy it from someone who is willing to take it back. Save the box--you may need it.
Rating: 
-
Works Great
The cleaner was used on a neglected basement carpet. All stains were completely removed. Can't express in words how amazing the results were. It's a keeper.
Rating: 
-
Well worth it
While I didn't actually buy this cleaner, I borrowed it from my dear old mother to clean our very very dirty carpets. Therefore I have no experience with assembling it out of the box.
But I do want to tell you that this cleaner did a superb job. I cleaned about 1100 square feet of very dirty carpet - carpet with numerous spots from kids spilling things on it, and a number of parties and gatherings with some messy guests. We even had some dark "paths" where there was high traffic. Normal people just buy new carpet when it looks like this. So I didn't have huge expectations going into this, but they were well exceeded.
I think I got such great results because I did it right. I pre-treated spots with a spray cleaner at least 10 minutes before I ran the machine over them. Then I put between 8-10 oz of Hoover cleaner in every fill of the clean water reservoir (yup, more than recommended). When cleaning I did two full passes with the detergent, then I did two full passes with hot clean water. I also went very slowly over all the areas that I cleaned. And no, I didn't use boiled hot water - just hot water from the tap (which was too hot to hold your hand under, by the way).
The results were nearly a miracle. The carpet is really really clean now. No spots at all and no visible dirt or dirty areas. The carpet looks brighter now. I think the key to getting the carpet so clean was the turbo-brushes. Some of the rental units just spray water on the carpet and then extract it and that doesn't seem to work well. So, I highly recommend this unit!
Rating: 
-
Love the Hoover vac
My experience with the Hoover SteamVac was incredible. I found it very easy to put together. There seems to be one difference with mine. According to the instructions, has long as the spray button is being pushed, the solution should come out and the vac will not suction. But mine always suctions when I pull the vac back towards me. That's ok with me, since it worked just as well. My carpets look like new. Even used on a wool rug we have. It made that look like new, made the colors pop back out. I did have one problem and if others have it, they need to try this. On the 3rd day that I went to use it, there was no suction at all. I took the water collection tub out and put back in several times and checked the lid to make sure it was attached correctly. Nothing seemed to work. I decided to try to connect the hose attachment and see if that had any suction. In order to attach the hose, you have to detach the little door on the tub. The suction worked just fine for the hose. So I put the door back up and and checked, the suction worked perfect. Apparently you need to make sure that little door is sitting correctly too!!.